You (or the person you submitted the request for) will receive an email within the next 5 minutes confirming the information provided and providing a request confirmation number that will allow us (and you) to track the progress of your request.

If you need assistance faster, please call us at (937) 877-3600. If you get our voicemail, please leave a message. Any voicemail received is emailed to our team immediately and will be responded to quickly.

We place a high value on our staff’s personal time. If your request is outside of standard business hours*, please note that our hourly rates are higher. If this is not an emergency, you may want to consider whether the additional costs are worth it before calling.


*Standard business hours are:

  • Monday through Friday, 7:30 AM to 6:30 PM

*Extended business hours are:

  • Monday through Friday, 6:30 PM to 7:30 AM
  • Weekends (all hours)
  • Holidays (all hours)


  • New Years
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving and the Friday after
  • Christmas